Password reset email not being sent. support being useless

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Password reset email not being sent. support being useless

Aug 1, 2022, 10:5508/01/22

08/01/22

Password reset email not being sent. support being useless

i've submitted multiple password reset emails from plarium via plarium play desktop app for my main account. all support could do was ask for information that i can only get from within my account (nice one there genius), i have also submitted 2 pictures of proof of my purchases from google store for both raid and mech arena, and they just aren't remotely able to listen to what i want from them.

i literally just want them to unlock my account and send me the password reset email that i've requested multiple times over the last 2 days. how hard can that be?!!?! i've got proof of email being that i'm emailling from the account that they've locked; i've sent proof of purchase, they claim my nickname doesn't exist and yet i've sent a picture proving that it is the nickname for my plarium account.... i have no idea what else i can possibly do...... anyone with a semblance of sense able to help?

Comments

slimjim

Aug 1, 2022, 11:3008/01/22

08/01/22

update; support drone got back to me asking for a different picture because my receipt was for mech arena (SAME GOD DAMN PLARIUM ACCOUNT!!!!!!!!) even though in both the pictures i already sent; RAID is clearly visible only 2 payments before (infact atleast 4 purchases from RAID are visible) support from this company are a joke.

secondchuck

May 28, 2024, 23:5605/28/24

05/27/24

having the same issue, they said they reset the status of my email on their end (whatever that means) and asked me to try again, of course it didn't work the 20th time i tried

Had similer issues talking to support, seems like they never actually do anything and just talk through how it's problem on your end entirely your fault

Yoopta

Jun 5, 2024, 12:4406/05/24

08/07/22

ha-ha, they even answering emails?! I did 3 tickets and cant even recieve an answer xD

dthorne04Moderator

Jun 7, 2024, 15:4506/07/24

12/30/20

5704

Yoopta

ha-ha, they even answering emails?! I did 3 tickets and cant even recieve an answer xD

Hi,

When did you open your tickets? Have you checked all your possible folders in your email?

Yoopta

Jun 9, 2024, 00:1106/09/24

08/07/22

dthorne04

Hi,

When did you open your tickets? Have you checked all your possible folders in your email?

ofc i checked :) ~5 apr 2024 was fitst ticket. Last two was week ago

Yoopta

Jun 22, 2024, 23:3206/22/24

08/07/22

dthorne04

Hi,

When did you open your tickets? Have you checked all your possible folders in your email?

another 1 month has passed, any support is inactive

dthorne04Moderator

Jun 23, 2024, 15:3206/23/24

12/30/20

5704

Yoopta

another 1 month has passed, any support is inactive

Please DM me with your support ticket #.

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