I will see if I can find out anything for you.

Thank you dthorne04. We did not realise that posting of service numbers is prohibited. My friend created this post and then he saw the announcement on the other thread on Lost Accounts. He wanted to delete this post but he could not login - saying his Plarium ID is not connected to any account? That is why he is asking me to help him. He just want to know what is the status of his Raid Support Request.

it's all good. it's just in the end i need to be able to talk to the player involved. 

i'm being told that the ticket # doesn't correspond so they may want to double check. 

Do you want us to double check or for Raid Sypport to double check? The ticket numbers above is correct. Do you want me to post the screenshot the email correspondence with Raid here? I can't attach screenshot in a private messaging.

Just please double check the ticket #.

I am sure the support numbers is correct. See screenshot of part of email from Plarium support. Did they confirm they cannot find this support request?

i

I've been instructed to ask your friend to open a new ticket. 

OK I will get him to do that but what happend to this ticket?

I don't know - that's just the request that was passed along to me from support. I do not have access to tickets personally, so I can't see what's going on. 

I have resubmitted a new service request. I have also wrote to support@raid-support.zendesk.com 2 days ago without any reply from them.