Google Cloud Partner Advantage Support
Issue accessing Partner Advantage portal? See troubleshooting steps:
Error message: ERR_INVALID_DOMAIN
Issue: Issue The user account you are logging in with does not match your company’s listed domain(s). Please ensure the email on your account matches one of your company’s listed domains.
- Ensure you are using the correct account when attempting to login.
- Ensure the email domain you are logging in with matches one of the domains associated with
- the partner account.
- Confirm with your Partner Admin that the domain has been registered with the account and your User account has been set up with the appropriate email and domain.
- Don’t know your Partner Admin? Open a case with the Partner Support Desk.
- Ensure that the correct company domain(s) have been listed in the Account Domain field under “My Account”. Format of value should be <domain_name.xxx>. If multiple domains are listed, they should be comma delimited with no extra spaces.
- If a new domain needs to be added, open a case with the Partner Support Desk.
Error message: ERR_MSG_EMAIL_DOESNT_MATCH
Issue: Information in your User account does not match the registered account. Typically the email address you are trying to login with does not match the email address that was setup in your Partner Contact record.
- Ensure you are using the correct account when attempting to login.
- Ensure the email address being utilized is associated with a Google account. If you’re not sure, you can check the account by clicking here.
- For information on setting up a Google account or associating your corporate email address to a Google account, refer to the Quick Reference Guide.
- Confirm with your Partner Admin that the email address you are using has been registered in the Partner Advantage portal within the partner account.
- Don’t know your Partner Admin? Open a case with the Partner Support Desk.
- Ensure there is a partner contact with the user’s email address associated to the partner account.
Error message: ERR_INDENTIFIER_MULTIPLE_MATCH
Issue: You cannot be logged in with the user account information provided.
- Ensure you are using the correct account when attempting to login.
Error message: ERR_BAD_AUTH_DATA
Issue: You cannot be logged in at this time with the user account information provided.
- Ensure you are using the correct account when attempting to login.
- This issue typically resolves itself by waiting a few minutes and trying to log in again. If you continue to receive this message, open a case with the Partner Support Desk.
Error message: ERR_INVALID_USER
Issue: You cannot be logged in with the user account information provided.
- Ensure you are using the correct account when attempting to login.
- Ensure the email address being utilized is associated with a Google account. If you’re not sure, you can check the account.
- For information on setting up a Google account or associating your corporate email address to a Google account, refer to the Quick Reference Guide.
Error message: ERR_USER_NOT_FOUND
Issue: The user account you are attempting to login with could not be found.
User
- Ensure you are using the correct account when attempting to login.
- Confirm with your Partner Admin your email has been registered as a partner contact in the partner account.
- Don’t know your Partner Admin? Open a case with the Partner Support Desk.
- Verify that the user exists as a contact on the account you manage.
Error message: ERR_NONACTIVE_PARTNER_USER
Issue: This issue occurs when the Partner User account has not been enabled for Partner Advantage portal
access.
Troubleshooting:
User
- Ensure you are using the correct account when attempting to login.
- Confirm with your Partner Admin your email has been registered as a partner contact in the account and they have checked the “Is Community Access Enabled” box.
- Don’t know your Partner Admin? Open a case with the Partner Support Desk.
- Verify there is a Partner Contact with the user’s email associated with the account.
- Ensure the partner contact has “Is Community Access Enabled” checked.
Issue enrolling via Partner Hub? See troubleshooting steps:
Error message: "Company email address required"
Error message: "Form has errors. Please fix them before proceeding"
Error message: "This email needs to be added to your company’s Cloud Identity account"
Error message: "Someone at your company is already using your domain for another Google service"
Error message: "This email is associated with a personal Google Account"
The error message you're encountering indicates that the email address you're using is associated with a personal Google Account. To proceed with the enrollment process, you'll need to use a generic email address like admin@companyname.com. Alternatively, you can have a team member who doesn’t have a Google account sign up or create a Cloud Identity account first, and then resume the enrollment process.
When using a generic email address like admin@companyname.com, ensure you can receive emails to that address. This is crucial as important communications regarding your enrollment status will be sent to that email address. Once you get access, you should be able to add the individual email as a user.
Error message: "Someone at your company is already using your domain for another Google service"
Other errors on submission
“User email is invalid”
When submitting the enrollment form, users might encounter an error indicating that their email address is not in a valid format. This error message refers to the email address that the user entered on the enrollment/email page. These are additional Google Workspace validations.
“User recovery email is invalid”
During enrollment, users may encounter an error when submitting the form. This error indicates that the secondary email address provided is invalid. This issue is exclusive to users who do not have Cloud Identity associated with the email entered on the enrollment page. These are additional Google Workspace validations.
“Encountered an unexpected exception when creating the Cloud Identity”
If an error occurs during the enrollment process while creating the Cloud Identity account, users may encounter this error message. To resolve this issue, please wait a while before attempting to create the account again.
“An unexpected error occurred while creating your account. Please try to create your account again in a few minutes.”
If an error occurs during the enrollment process while creating the Partner account, users may encounter this error message. To resolve this issue, please wait a while before attempting to create the account again.
“Encountered an unexpected exception when creating the contact.”
If an error occurs during the enrollment process while creating the contact, users may encounter this error message. To resolve this issue, please wait a while before attempting to create the account again
Still having issues?