Below, you’ll find legal documents for Wargaming products.
Your subscription will be governed by the End User License Agreement (EULA) that you accepted when you registered your Wargaming account, including subsequent updates. Before you subscribe, we would like to remind you about the ordering and subscription rules contained in sections 9 to 11 of the EULA. Also, you can read the entire document here.
Extract from the EULA:
9.1. Some Products may permit you to order virtual items, in-game currency, premium membership, or other content or services (“Paid Items”). If you decide to order any such Paid Items, you must ensure that:
9.2. The following rules apply to Paid Items:
9.3. If you receive content, services, achievements, or Paid Items free of charge, at a lower price or without performing the actions that are normally required for receipt (i) due to a technical error (a bug), you must report this to Wargaming immediately; or (ii) due to hacking, fraud or other illegal actions, you must report this to Wargaming immediately and pay for such Paid Items to the extent already consumed. Wargaming may delete such Paid Items and achievements and, if you have already consumed the Paid Items, to block access to your Account until you reimburse the full price of the corresponding Paid Items.
9.4. THIS SECTION 9.4 APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN YOUR ACCOUNT, AND THAT ALL RIGHTS IN AND TO YOUR ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF WARGAMING. YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU HAVE NO CLAIM, RIGHT, TITLE, OWNERSHIP, OR OTHER PROPRIETARY INTEREST IN THE PAID ITEMS THAT YOU UNLOCK OR ACCUMULATE, REGARDLESS OF ANY CONSIDERATION OFFERED OR PAID IN EXCHANGE FOR SUCH PAID ITEMS. FURTHERMORE, WARGAMING SHALL NOT BE LIABLE IN ANY MANNER FOR THE DESTRUCTION, DELETION, MODIFICATION, IMPAIRMENT, HACKING, OR ANY OTHER DAMAGE OR LOSS OF ANY KIND CAUSED TO THE GAME CONTENT OR PAID ITEMS, INCLUDING THE DELETION OF GAME CONTENT OR PAID ITEMS UPON THE TERMINATION OR EXPIRATION OF YOUR ACCOUNT. YOUR RIGHT OF WITHDRAWAL UNDER SECTION 10, RIGHT TO REIMBURSEMENT UNDER SECTION 13.5, AND OTHER CONSUMER GUARANTEES SET OUT IN THIS EULA OR CONTAINED IN APPLICABLE LAW REMAIN UNAFFECTED BY THIS SECTION 9.4.
9.5. In addition to the rules set out in sections 9.1-9.4 above, the following rules apply to Subscriptions:
Subscription Rules
Definition. Price and Conditions
9.5.1. Certain Products may permit you to order Paid Items subject to automatic billing of your selected payment method at pre-determined time intervals (“Subscriptions”).
9.5.2. The Paid Items that you may subscribe to, the initial period of the Subscription, the price of the Subscription, the time intervals at which your payment method will be billed, and other details of the Subscription shall be clearly specified in the Subscription interface before you subscribe.
Price Changes
9.5.3. Wargaming reserves the right to adjust the Subscription price to reflect the factors that influence the cost of the Subscription (“Subscription Price Change“). Examples of such factors are production and licensing costs, costs for technical provision and distribution, support services and other additional services that can be accessed and used via independent platforms, web applications and social networks, as well as costs of sales (e.g. billing and payment, marketing, public relations), general administrative and other overhead costs (e.g. rent, interest and other financing costs, costs for personnel, service providers and services, IT systems, energy), as well as government-imposed fees, contributions, taxes and duties.
9.5.4. Wargaming shall notify you of a Subscription Price Change at least 30 calendar days in advance. Such notification shall be sent to you via e-mail or on other durable medium. Where permitted by law, we reserve the right to send such notice via other commonly used notification mechanisms (for example, in-game pop-up message or a message in the account management section) reasonably in advance. The notification shall contain the new Subscription price and an explanation of the main factors contributing to the Subscription Price Change as well as instructions and a possibility to easily terminate the Subscription (e.g. a link to unsubscribe). We will obtain your consent to the Subscription Price Change where required by law. Otherwise, you shall be deemed to have accepted the Subscription Price Change unless you have unsubscribed before the new price is effective.
The Right to Terminate Subscription
9.5.5. You may terminate your Subscription at any time with effect from the next Billing Period. Your statutory right to extraordinary termination for good cause remain unaffected.
9.5.6. You can terminate your Subscription by logging in to your Account and pressing an “Unsubscribe” button (or a similar conspicuously named button) on the same webpage where you purchased the Subscription or by following a different process specified for a particular Subscription. Where required by applicable law, Wargaming provides a mechanism for terminating Subscriptions without logging in to your Account.
9.5.7. Wargaming may terminate your Subscription at any time with at least 2 (two) calendar days’ notice, subject to a proportionate refund of any unused Subscription time. Wargaming may also terminate the Subscription immediately for good cause, in particular if the user fails to pay the Subscription Price or if the extraordinary termination is justified taking into account mutual interest (for example, if Wargaming suspends the user’s Account or closes the user’s access to a game or the games in which the Subscription is active in accordance with sections 19.4-19.9 “Suspension or Termination by Wargaming” of this EULA).
Failure to Pay
9.5.8. If the Subscription Price is not paid due to the user’s fault, Wargaming may temporarily suspend the Subscription until the payment is made. The Subscription shall not expire, but shall be paused, except for the cases when Wargaming terminates the subscription in accordance with section 9.5.7 of these Rules. Any further legal claims and/or claims of Wargaming arising from the EULA shall remain unaffected.
Rules in Case of Suspension and Closure of Access
9.5.9. If you breach the EULA and Wargaming suspends your access to a game (games) or the Account in accordance with sections 19.4-19.9 “Suspension or Termination by Wargaming” of this EULA, the Subscription will continue to run, and the Subscription time that expires during the suspension will not be refunded.
9.5.10. If you breach the EULA and Wargaming permanently closes your access to a game (games) or the Account in accordance with sections 19.4-19.9 “Suspension or Termination by Wargaming” of this EULA, Wargaming will terminate your Subscription in the respective game (games) and the unused Subscription time will not be refunded.
9.6. If you reside in the United States, your payment may be processed by a payment services provider for Wargaming Group Limited through its subsidiary Wargaming (USA), Inc. (a Delaware corporation registered at 1209 Orange Street, Wilmington DE USA 19801).
9.7. IF YOU ARE USING OUR PRODUCTS ON EXTERNAL PLATFORMS, THE CHARGING AND BILLING IN SUCH PRODUCTS ARE SUBJECT TO RULES OF THOSE PLATFORMS, NOT OF WARGAMING. WARGAMING DISCLAIMS ANY LIABILITY OF ANY NATURE FOR SUCH EXTERNAL PLATFORMS’ ACTIONS.
9.8. When using PlayStation™Network Products and Services, the following rules apply, depending on the territory:
9.9. If your issuing bank offers automatic account updater services (Visa Account Updater, Mastercard Automatic Billing Updater, or similar), these services may automatically update your payment card details in our acquirers’ systems when they change without any action on your part. If you do not want to have your card details automatically updated, please contact your issuing bank.
You have a right to withdraw from your Contract with us if you reside in certain countries mentioned below:
Member States of the European Union; United Kingdom
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from any Contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Contract. To exercise the right of withdrawal, you must inform us,
Wargaming Group Limited
105 Agion Omologiton Avenue
1080 Nicosia
Republic of Cyprus
wf@wargaming.net
+357 22 864444
https://wargaming.net/support/,
of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website https://eu.wargaming.net/support/kb/articles/600. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the Contract, we shall reimburse to you all payments received from you under this Contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you have communicated us of the exercise of the right of withdrawal from that Contract, in comparison with the full coverage of these services under the Contract.
Important:
You lose your right of withdrawal after the Paid Items have been fully supplied and if the supply has begun with your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the Paid Items have been fully supplied by us.
You lose your right of withdrawal insofar as the Contract comprises the supply of Paid Items which are not supplied on a tangible medium if the supply has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
Based on the aforesaid you understand that by purchasing Paid Items, you consent that we make available these Paid Items to you directly after we have accepted your order. You will lose your right of withdrawal once the Paid Items have been made fully available to you by us. However, your right of withdrawal is not lost if you order Paid Items that are granted to you for a certain period of time (e.g. time-limited premium memberships).
Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method. You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.
South Korea
If you reside in South Korea, [click here] to read about your right of withdrawal.
11.1. The applicable laws of your country of residence may include rights to replacements, refunds, compensation, or other remedies to which you may be entitled and that cannot be excluded, restricted or modified by an agreement between us (“Consumer Guarantees”). Nothing in this EULA is intended to have or has the effect of excluding, restricting or modifying any Consumer Guarantees contained in the applicable law of your country of residence.
11.2. You are entitled to the following specific consumer rights information if you reside in the countries mentioned below:
Czech Republic
11.2.1.-11.2.5. If you reside in Czech Republic, [click here] to read specific consumer rights information that you are entitled to.
Australia and New Zealand
11.2.6. Nothing in this EULA is intended to have or has the effect of excluding, restricting or modifying any Consumer Guarantee contained in the following laws:
– Division 1 of Part 3-2 of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) (Cth); or
– New Zealand Consumer Guarantees Act 1993.
South Korea
11.2.7-11.2.9. If you reside in South Korea, [click here] to read specific consumer rights information that you are entitled to.
CALIFORNIA
11.2.10. California Consumer Rights and Notices. Residents of California are entitled to the following specific consumer rights information: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at: 400 R St., Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254. Their website is located at: http://www.dca.ca.gov.