Murtuza Ali Khan Mohammed

Email Distribution Master is an automation tool for Microsoft Outlook shared mailbox which can create folders and segregate emails to the folders equally based on Round-robin logic. It has a web interface to manage the email segregation by marking the availability of the executives who handles the emails. Folders will be created for all the executives handling the shared mailbox. Emails will be allotted to the executive’s folder only if they are marked as available on the web portal. It has… Show more

Email Distribution Master is an automation tool for Microsoft Outlook shared mailbox which can create folders and segregate emails to the folders equally based on Round-robin logic. It has a web interface to manage the email segregation by marking the availability of the executives who handles the emails. Folders will be created for all the executives handling the shared mailbox. Emails will be allotted to the executive’s folder only if they are marked as available on the web portal. It has dashboard which displays metrics like number of emails moved to a particular folder by the tool, average time to respond to an email by the owner of the folder, pending unread emails in each folder etc. Show less

Chatbot is a support web tool that allows users to interact with the bot and get their queries answered. It is integrated into ServiceNow and Genesys to help users manage their ITSM tickets and get the information regarding any knowledgebase article from ServiceNow. It also allows to customers to report their issue by creating an incident on ServiceNow from the chatbot itself. It is profile-based to provide separate knowledgebase for different departments. Reporting application shows the… Show more

Chatbot is a support web tool that allows users to interact with the bot and get their queries answered. It is integrated into ServiceNow and Genesys to help users manage their ITSM tickets and get the information regarding any knowledgebase article from ServiceNow. It also allows to customers to report their issue by creating an incident on ServiceNow from the chatbot itself. It is profile-based to provide separate knowledgebase for different departments. Reporting application shows the analytics of chatbot client application using the feedback of the customers. It has an automated service which generates a weekly report and sends that to leadership of that department. It has an admin panel which has control over all configurations. Apart from simple chat interactions it has a linear journey of the mostly asked queries/issues which reduces users efforts as well. Show less

Package Management Tool(In house project) is a windows tool that allows users to install packages or delay installation of packages available to update. It will have two panels Basic and Advanced. Basic is simple click to install or set delay time to auto install after delay and Advanced for support team to resolve any issues. It has an admin panel which has control over all the packaging mechanism such as Max delay time, manage all the user accounts, etc.

The Penworthy Company is an electronic commerce company in United States since 1982. It has been providing children’s and public libraries. This application is used to take orders for schools and public library books.

Fiber optics and network technician tool with work site navigation and other detailed information about the network operation/task.

Hospital Information System (HIS) software product designed for healthcare professionals

Task management(team collaboration) tool to optimise and speed up team work flow.

Customer loyalty program for retail stores with intelligence and analytics.