EU DIGITAL SERVICES ACT
Last updated: 20 February 2024
On this page, we have provided certain information in connection with our game (“Game”) for the purposes of compliance with the European Union’s Digital Services Act (Regulation (EU) 2022/2065) (“DSA”). This includes information on:
- Our appointed legal representative in the European Union (EU) for the purposes of the DSA;
- Access to our Content Moderation Transparency Notice;
- Contact information for players of the Game; and
- Contact information for EU-based regulatory bodies / law enforcement.
Our EU Legal Representative
For the purposes of compliance with Article 13 of the DSA, our appointed legal representative in the EU is Proxima Beta Europe B.V., a company incorporated in the Netherlands, located a Buitenveldertselaan 5, Amsterdam, 1082VA.
Content Moderation Transparency Notice
On this page, you can find our transparency notice providing additional information on how we identify illegal activity in the Game and the types of action we take to remove illegal and harmful activity from the Game. It also clarifies how players, and entities, can notify us of illegal content in the Game.
Contact Information
For Players:
If you are a player of the Game and wish to contact us, you can do so by emailing the Game’s support email address, which is provided in the Game’s End-User Licence Agreement accessible via the Game website. The support email address serves as our single point of contact for recipients of the Game pursuant to Article 12 of the DSA.
For EU Regulatory Bodies / Law Enforcement:
All EU regulatory bodies and authorities (including law enforcement) (“EU Regulatory Authorities”) should direct their DSA related inquiries and correspondence to dsa.enquiries@global.tencent.com. This email address serves as the single point of contact for communications with EU Regulatory Authorities pursuant to Article 11 of the DSA.
For effective communication, we request that all messages to this address include the following information:
· In the subject line and body of the email, the full name of the Game (if applicable);
· The sender’s full name;
· The designation of the EU-based authority they represent; and
· A contact email affiliated with the respective authority for any necessary follow-up.
Our preferred language for correspondence is English or Dutch. If you submit a notice in another language, please provide an English translation.
If the purpose of your communication is to submit an order to us to (a) take action against illegal content in the Game, or (b) obtain information about a user(s) of the Game, please always include in your request the required elements identified in Articles 9 and 10 of the DSA, as summarised below:
Requests to act against items of illegal content (Article 9) must include:
- a reference to the legal basis under Union or national law for the order;
- statement of reasons explaining why the information is illegal content, by reference to one or more specific provisions of Union law or national law in compliance with Union law;
- information identifying the issuing authority;
- clear information enabling us to identify and locate the illegal content concerned;
- information about redress mechanisms available to us and to the recipient of the service who provided the content;
- where applicable, information about which authority is to receive the information about the effect given to the orders;
- the territorial scope of the order.
Requests for us to provide information (Article 10) must include:
- a reference to the legal basis under Union or national law for the order;
- information identifying the issuing authority;
- clear information enabling us to identify the specific recipient or recipients on whom information is sought, such as one or more account names or unique identifiers;
- a statement of reasons explaining the objective for which the information is required and why the requirement to provide the information is necessary and proportionate to determine compliance by the recipients of the intermediary services with applicable Union law or national law in compliance with Union law, unless such a statement cannot be provided for reasons related to the prevention, investigation, detection and prosecution of criminal offences;
- information about redress mechanisms available us and to the recipients of the service who provided the content;
- where applicable, information about which authority is to receive the information about the effect given to the orders.
Please note, requests submitted to us which do not include the required information, or otherwise do not provide clear evidence of the issuing body’s authority to submit such requests, may result in delays in the request being actioned.