Cloudwerx

In our recent #werxfest session, Graeme Lewis shared some powerful insights on the importance of performance and user experience in cloud environments with NextGen Tableau. "Something I've done a lot in my career is moving towards a push rather than pull environment for data and insights. Imagine having critical information delivered to you just when you need it, without digging through dashboards." Graeme discussed how empowering end users with real-time, actionable insights can revolutionise workflows. This isn't just about tech; it's about solving real problems for real people. 🎥 Watch more to discover how NextGen Tableau can transform your data experience. 🔗 https://lnkd.in/ghMvYj-H? #Cloudwerx #Werxfest #NextGenTableau #DataVisualisation #UserExperience #DataTransformation Lightfold (A Cloudwerx Company)

🌟 Big news: Cloudwerx India is recognised by Great Place to Work® Institute (India) for the second year running!🌟 This award celebrates our team's dedication to creating a supportive, innovative, and inclusive workplace. Our success is driven by our people, and this recognition highlights our commitment to fostering an environment where everyone can thrive. The diverse and talented crew, both here and in India, brings their best every day, fueling our culture of excellence and collaboration. A special thank you and congratulations to our amazing India team for their exceptional contributions! As we celebrate this milestone, we're committed to making Cloudwerx not just a great place to work, but an extraordinary one. Here’s to many more years of success and innovation! Thank you for being part of our journey. 🌟 #GreatPlaceToWork #StepIntoTomorrow cc: Toby Wilcock, Richa Singh, Rohit Kandul, Jason Doshi, Chris Baldock, Miha Remec

At #WerxFest, Jackson Hopkins, Head of Projects and Solutions at Brightside Co, shared their journey to operational excellence using the Salesforce Platform. Key Takeaways: 1️⃣ Empowered Agents: Personalised strategies to elevate performance 2️⃣ Automated Workflows: Reduced manual tasks, boosting efficiency 3️⃣ Streamlined Onboarding: Flexible options via email, portal, or API 4️⃣ Enhanced Transactions: Faster, smoother customer experiences 📽️ Learn how Brightside did it—watch the full video: https://lnkd.in/gyaaaDzZ #OperationalEfficiency #FinancialServices #Cloudwerx #WerxFest

When a few of the #Cloudwerx Exec team land in India for our FY25 kickoff, you know things are about to get wild! 🌟🎶 From Toby Wilcock’s epic dance moves to Chris Baldock’s smooth grooves and Jason Doshi’s unbeatable rhythm – our India team, led by the fabulous Rohit Kandul, showed them how it’s done. We had intense dance-offs, delicious food, and endless laughter. Setting goals for FY25? Yep, we did that too – but we danced the night away while doing it. At Cloudwerx, we #TakeFunSeriously. It’s just how we roll! Because what's a kickoff without a party? Thank you to our incredible India team for your fantastic hospitality. Check out all the moves and unforgettable moments below. What an amazing team we have. This is what Cloudwerx is all about. 🕺🍽️🥳 Australia, you’re up next! #IndiaKickoff #WorkHardPlayHard #TakeFunSeriously #DancingCEO

 🌟 At #WerxFest, we introduced Cody, our AI agent powered by GPT-4o. Curious to see him in action? Catch the live, interactive demo in our keynote! Graeme Lewis and John (JC) Cosgrove tested Cody with a demanding customer service scenario created by our audience — a 'Content Creator' feeling frustrated and passive-aggressive due to network issues with their telco company. Cody not only grasped the problem but also offered a personalised and empathetic solution sprinkled with a bit of humour. This demo perfectly demonstrates how AI and data powered by a customer engagement platform can elevate the quality of customer service. And the best part? This technology is available now. 💻 Watch the full demo and Keynote On-Demand to see how AI can transform the way you connect with your customers: https://lnkd.in/gg_vkT23 Want to learn more? Our team is here to chat: https://lnkd.in/dCyBrUNj.

At #Cloudwerx, we don't just Manage Services 😉 ; we forge lasting partnerships. Recently, one of our Financial Services clients shared their experience, highlighting our dedication and the incredible work of our team. Their feedback is a testament to our commitment to excellence and client success. #partnersforlife 🌟 Our Managed Services team isn't just about keeping the lights on. We're here to ensure your Salesforce ecosystem adapts and thrives with your business. We're your backstage team, handling updates, bridging knowledge gaps, and offering expert advice. Curious? Discover how we can support your growth at Cloudwerx Managed Services 👉 https://lnkd.in/gYaca4XZ Thank you to our fabulous team Karan Garg, Taufiq Alam, JEDABELLE CORTEZ, Namrata Ingale, Michelle Anne de Guzman #CustomerSuccess #ManagedServices #BusinessGrowth #FinancialServices #SalesforcePartners #TechSupport

🌟 Relive Werxfest: Discover the Power of Salesforce 3.0 and Data Cloud! 🌟 Werxfest may be a distant memory, but the excitement it sparked in the Salesforce ecosystem continues with Salesforce 3.0. This innovative session is set to revolutionise how businesses think about data, AI, and security governance. 🌐 Join Chris Baldock and DJ John (JC) Cosgrove as they discuss how grounding your AI in a rich data pool leads to more accurate and relevant outcomes. Salesforce #DataCloud seamlessly integrates with the Salesforce platform, featuring a cutting-edge vector database that supports advanced features like semantic search. 🔍 It’s not just about finding exact matches; it’s about understanding the underlying meaning and retrieving data swiftly and efficiently. Other 3.0 Highlights: 1️⃣ Generative AI: New tools like Einstein co-pilot, generative email, and conversation summaries. 2️⃣ Data Cloud: Supporting structured and unstructured data, enabling powerful semantic search and retrieval. 3️⃣ Security & Trust: Advanced features ensuring secure data handling, dynamic grounding, and more. Whether you’re a long-time Salesforce user or new to the ecosystem, this video will show you how Salesforce 3.0 is set to enhance your day-to-day work and drive company-wide innovation. 🎥 Watch the exclusive Werxfest Salesforce 3.0 session to learn more about these innovations: https://lnkd.in/gj7dqfwC #Salesforce #Salesforce3 #GenerativeAI #DataCloud #Innovation #TechNews #DigitalTransformation #SalesforcePartners

Yesterday, there was a full house at the AI for Service Event at Salesforce Tower, Sydney! 🎉 Cloudwerx partnered with Salesforce to explore how AI is revolutionising customer service. Attendees saw a future where customer interactions are seamless, efficient, and deeply personalised. John (JC) Cosgrove and Chris Baldock from #Cloudwerx showcased the power of Einstein Copilot and Einstein GPT for Service. A highlight was our AI agent, Cody, who took centre stage with a demo like no other. Cody managed a live irate customer calling a telco company, demonstrating in real-time how conversational GPT, powered by GPT-4o, can handle interactions smoothly with empathy and a touch of humour—exactly what we expect from a service agent. 🤖💬 We also explored Retrieval Augmented Generation (RAG), a method that combines your data with intelligent AI prompts to deliver contextualised responses tailored to your business. These AI capabilities already exist in your Salesforce Service Cloud, and we can help you unlock their potential. Contact Cloudwerx to get started or request a copy of the session recording here ➡ https://lnkd.in/dCyBrUNj You can also see Cody in action in our Werxfest Keynote, available here: https://lnkd.in/gqKnfXd9 🎥 #Salesforce #AI #CustomerService #Cloudwerx #GenerativeAI #SalesforcePartners

“It’s a huge inflection point” The convergence of generative AI, modern data platforms, and security governance is a pivotal moment in technology. In this segment of Salesforce 3.0 [5:28 - 6:27], Chris Baldock and John (JC) Cosgrove explore how this isn't just about one innovation — it's about how these technologies together create a revolutionary leap forward. Salesforce has invested heavily in these areas, providing capabilities that are truly transformative for productivity and creativity. Catch up on “Salesforce 3.0” to learn about the key group of technologies that have made this possible: 🤖 Generative AI: Leveraging cutting-edge AI to enhance decision-making and operational efficiency. 🤝 Modern Data Platforms: Empowering organisations with robust data solutions. 🔒 Security Governance: Ensuring data protection and compliance. When these technologies converge, they create monumental shifts in the market redefining day-to-day work. Watch it here: https://lnkd.in/gj7dqfwC

Data is the center of gravity in today's digital universe. 🌌 In this segment [5:58 - 7:24] John (JC) Cosgrove highlights the paradigm shift in the way we perceive data and its profound impact on business intelligence. Our key takeaway: It's customer data that truly drives value and innovation. 🚀 Tune into the WerxFest keynote on demand to discover: 🌟 How data shapes the future of customer engagement 🌟The critical role of customer data in driving business success 🌟Why protecting and leveraging data is more important now than ever Reach out to learn more how we can help your organisation harness the power of AI, data, and analytics. 👉 https://lnkd.in/gvU8dzNx #Data #AI #Salesforce #WerxFest #Cloudwerx