TikTok Shop Seller Center 4+

The platform is great but when there’s an issue you get zero support and it’s almost as if they are against you and want you to close your shop. I am specifically referring to violations I got six violations on the same type of product due to a platform error I built and designed all of my products, and somehow they all ended up in the wrong category. I was violated to the point where I literally removed everything from my shop and stopped selling until my points went down no matter how much Imyou appealed them, We all know how that goes (automated reply and declined no valid explanation) just a generic response . I was constantly unsuccessful and extremely frustrated. so don’t come crying back when everybody leaves his platform. I sell one product that is sports cards and that is all I’ve ever sold. And people don’t get on live to be harassed by TikTok. It’s supposed to be a exciting enjoyable and something to pacify time. I feel like I’m going to court every time I turn on my computer now.

Dear lgindiminus,

We do apologize for the inconvenience might cause to you. To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login .

We will check on the issue and get back to you as soon as possible.

Thank you!
TikTok Shop Seller Service Team

They removed my eyelash extension product claiming it is prohibited and stated that it goes against tiktok policy, but all over tik tok it sells lash strips. I got denied my appeal as well. I reread the policy and my Lash strips don’t fall under the prohibited category. I believe this app is set to bring you back instead of help you because why would you removed a product that’s prohibited and you don’t explain exactly what is prohibited about it. You don’t explain what exactly was violating. It does not make sense to have a review process when you approve it and all of a sudden after a week of your product being up and running now it’s violating policy? How does that make sense when you clearly approved my product because it wasn’t against policy. I do not recommend this app or anything. They clearly do not support You unless you live outside the US. Or the item must be made in CHINA. If you are a small business owner with handmade items this is not the place for you.

Dear OfficialKolaa, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team

As a seller you rely on the company to provide technical support when things dont work. Everything is robots and faq with zero real answers. They going to give you violations with zero proof. Orders come in with zero notifications. Make you waste all kind of time ohh send me a screenshot, of what? The emails i am not getting of the order but thousands of junk sales newsletters that dont get any sales. They want you to post videos but anything bigger than probably a minute is a disaster to upload constantly fails. They pretend to be very nice and helpful but out of the manyyy tickets i have in goes no where. Not even their own website plugins they cant help with, just ended up with third party paid stuff. Things are hit or miss with traffic, you think you finally figured it out, nope little views. I think TikTok is great for influencers but if you also got a business to run this is a real headache. Super nice people but useless in so many ways.

Dear Topclassdeigns.com, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team