Ultimate Team Connection issue

[EA_Aljo]

@I_EXpert--KiLLeR 

The poor connection is expected due to being on wireless. However, a different connection is being used and you're not getting disconnected, this points to an issue with your ISP.

@hanimohh 

Did you power cycle your console after switching it to use the mobile hotspot?

[hanimohh]

@EA_Aljo Yessir. Same issue

[EA_Aljo]

@hanimohh 

It's very possible that's just due to being on a wireless connection. It would be good to hear from others on this. Otherwise, it's looking like an ISP issue.

[hanimohh]

@EA_Aljo What more could we do to get EA to fix this issue ?

[EA_Aljo]

@hanimohh 

If this is an ISP issue, it's not something we would be able to fix. Please contact your ISP so they can check for any issues.

[hanimohh]

@EA_Aljo I contacted them and complained but literally nothing is wrong with my internet , all other games are fine when I play online only UT what has a problem

[EA_Aljo]

@hanimohh 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

[hanimohh]

@EA_Aljo Please check attached screenshots

[EA_Aljo]

@hanimohh 

Can you also get the match history? It's on the left side. You will see connection details for individual matches.

[FrgiTime]

Please find the attached