WONT CONNECT TO EA SERVERS DESPITE BEING CONNECTED TO PS5 ONLINE

[EA_Aljo]

@LOA_Robzilla_FRC @0c8bceffa5029634 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

[0c8bceffa5029634]

Hi there and thank you for the reply.

Here are the screen shots you asked for.

[EA_Aljo]

@0c8bceffa5029634 

I need the match history also. The button for that is on the left side of the Connection Quality Report screen.

[0c8bceffa5029634]

This one?

[EA_Aljo]

@0c8bceffa5029634 

There should be a list of the matches you've played along with the ping for each one, packet loss, connection type and platform. Is that not showing up for you?

[0c8bceffa5029634]

Ok, found it.

[EA_Aljo]

@0c8bceffa5029634 

Thank you. It's still not showing everything. There should be a list of each match with the ping, packet loss, connection time and platform. Can you try switching your browser to desktop mode instead?

[0c8bceffa5029634]

It's hard to fit into a single screen shot....but here you go

[EA_Aljo]

@0c8bceffa5029634 

Thank you. It looks like you've got packet loss regardless of being wired or wireless. Have you talked to your ISP about this? Also, have you gone through any troubleshooting steps yet? If not, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

[0c8bceffa5029634]

let's assume, it didn't help and my isp can not find any problems. What's next? Thank you 👍