Unable to connect to the EA servers. Please check your network connection

[rowdes]

"Unable to connect to the EA servers. Please check your network connection, or try again later. See ea.com/unable-to-connect for additional information."

I have this issue when trying to use Madden online with my Ps5 disc edition. I am signed into my PSN & connected to the internet on my ps5 via my home wifi fine however, I am unable to sign into the ea server. 

I have tried using my hotspot on my iphone and this seems to work but it is nearly impossible to play due to the lagging. 

Any ideas how to fix this?

[EA_Illium · Accepted solution]

Hi @rowdes 

When you have a moment can we try the following?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

[EA_Illium · Accepted solution]

Hi @rowdes 

When you have a moment can we try the following?

• Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
• Verify you signed into your PSN account
• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

[rowdes]

I have just tried all that and it didn’t work

[TravisV151]

Did you fix it? How? I can’t login into any ea games online. But it recognizes my gamer tag 

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@rowdes wrote:

I have just tried all that and it didn’t work

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[espnmichkes]

I keep getting this message when trying to access abilties my franchise and it keeps kicking me out mid game 4th quarter 

[rowdes]

No still not working.

Only way it works is using hotspot through my iPhone 

[rowdes]

Any update here?

still having this issue 

[0607f9cdd088365d]

Hey I have the same issue, did you manage to fix it ?? 

[ZipityZooted]

@EA_Illium none of this works, you could get a new router and modem, it still wouldn’t work. It’s not a network connect error on the users end, EA just sucks, horribly. I vote to boycott EA and bankrupt them.

[MoneyPlays2121]

Trying to play Apex Legends and says same exact thing 'unable to connect to EA servers' when I try on my son's switch via Wi-Fi and on PS4 via moca network connection....BUT it works on my PS5 which is connected directly to router....EA, any thoughts?