Unable to buy packs from online store.

by b390c5773c62524c
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Original Post

Unable to buy packs from online store.

★★ Novice

In game purchases work. Daily MC claim works. I get an error message when I go to purchase something.

Message 1 of 7 (357 Views)

Re: Unable to buy packs from online store.

Community Manager

Hi @b390c5773c62524c 

 

What specific error are you seeing, and what device are you playing on? 

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Message 2 of 7 (348 Views)

Re: Unable to buy packs from online store.

[ Edited ]
★★ Novice

Tried responding twice saying iPhone 13 and sending a picture of the error message.

Message 3 of 7 (329 Views)

Re: Unable to buy packs from online store.

★★ Novice

This is the error message…

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Message 4 of 7 (326 Views)

Re: Unable to buy packs from online store.

Community Manager

@b390c5773c62524c 

 

Thanks, for this error you'll want to get in contact with Apple support so they can review your account and billing information a bit further. 

solaire.png

Message 5 of 7 (287 Views)

Re: Unable to buy packs from online store.

★★ Novice

They referred me back to you. Guess I just won’t spend anymore. O well 🤷🏻‍♂️

Message 6 of 7 (281 Views)

Re: Unable to buy packs from online store.

★★★ Newbie

I’m currently having the same error. Already contacted Apple to check my account and billing. Everything is up to date and referred me back to you suggesting that it’s on EA’s side of accepting or allowing transaction. So how do we go forward from here. 

Message 7 of 7 (232 Views)

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