[PC] Dragon Age "Unauthorized DLC" Error After Launch [ Edited ]

[EA_Shepard]

Hello, Thedas!

PC players may encounter an error that says something similar to the "Unauthorized DLC", or your DLC does not show up within the game after being installed and therefore are not able to load a save, or play the downloaded content.

Below are the most common reasons and steps to help resolve these errors and get you back into the game!

Causes

• Corrupted install of DLC (happens quite often)
• EA account had an EA Play subscription which has now expired
• A different EA account logged in and downloaded the DLC
• Your account does not have the proper entitlements to download the DLC

You can test this out by performing the following on one of the DLC folders, or delete all folders. 

• Navigate to C:\Program Files\EA Games (Or your respective install location)
• Delete ALL DLC folders with the games "addin" folder
• I also suggest deleting the metadata folder as well if it does not delete

You can find a list of which folders belong to each DLC Here!

Folder Locations

• DA:O: C:\Program Files\EA Games\Dragon Age\addins
• DA II: C:\Program Files\EA Games\Dragon Age II\addins

Once all folders have been deleted, you will want to perform the following steps. These are optional steps but they do help in resolving the issue.

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues

Finally

• Make sure the EA app and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete all files within this folder.

Once all the steps above have been performed, log back into the platform you play the game through, repair the game, and install the DLC.

Note: If you are using Steam to play one of these titles, the EA Help article for Legacy DLC players can download is ONLY used for Steam installs. All EA app installs will download DLC within the Manage Add-ons in the EA app!

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Cheers!