Unable to start: The Sims™ 4 is already running.

[sarisastar]

I need help! I have tried everything including speaking to EA for hours and i am still getting this message.

Can you please help me?

[brittannie27]

Please help me I really miss playing my Sims game

[Bluebellflora]

@sarisastar @brittannie27

1. Have you moved your Sims 4 folder to the Desktop and tried launching a new clean game?
2. Have you repaired the game in Origin?
3. Have you set up a new user account on your Mac and tried to play in that?

Please also provide FULL details about your Mac and games - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[SIMOPHOBE]

please help me

[AudeMeledje]

hI

I'm replying to your topic because i'm experiencing the very same problem you did.

the sims 4 won't launch and it displays the error message "game is already launched" and same error code (see attached file)

Can you please tell me what you did to fix it?

I tried calling EA but they just told me to wait, that they can't do anything to help me.

thank you for reading,

best regards

Steven

[Bluebellflora]

@AudeMeledje

Have you tried the suggestions in my post above?

[Tremayne4260]

The entire Sims 4 must be moved to your Desktop, not just the Mods folder found within. I have seen several posts lately that say "Well, I moved my Mods folder" thinking that will disable the Mods. No, it doesn't work that way. The entire Sims 4 folder (found Documents > Electronic Arts > Sims 4) must be moved. At this time DO NOT DELETE IT! This is where your saved games, saved sims, CC, mods, and screenshots are stored. 

Moving this folder allows for the game to create a new folder as something in the old one may have become corrupted and needs to be cleaned out. 

[tcup21]

I need help. I've done a poop ton to to avoid deleting the sims yet again. I had trouble on my old mac and had to delete my whole game. 

[aestes71]

I'm getting the same message. I was able to play it under a different username. Why is that the case? And how can I fix it to play under my main/admin username? Thanks in advance!

[idab0008]

I have the same problem! You probably have to put that username to use for only playing