"We found one or more linked accounts

[PGen98]

Hi,

I'm trying to sign into my EA Account on the EA Desktop, but I keep getting the following message:

We found one or more linked accounts
The EA Account is already linked to the following Xbox account(s):

• (MyXboxID)

You can switch your Xbox account or continue with a different EA Account. For more info, visit help.ea.com.

I'm using the credentials I'm using to sign in here, and it shows in my linked account...but I show two Xbox accounts linked, my genuine gamertag, and one I had about 13 years ago as a test...somehow it's also linked, and it seems to be blocking my ability to sign into EA Desktop.  I've gone through the steps listed in EA's documentation to unlink accounts, but there is no "unlink" button on my browser under the Connected Accounts tab, tried on a couple of different browsers...has the process to unlink changed?  I just want to be rid of the old account so only my actual gamertag is linked.  Anyone else having this issue?

Any help would be greatly appreciated!

[CarbonCarl · Accepted solution]

Hi @PGen98 

If you want to unlink your Xbox account and don't have the option to do it in your EA account settings, then you will need to speak with an EA adviser so they can verify details with you and unlink those account for you.

You can contact an EA adviser here: https://help.ea.com/en/help/faq/using-ea-help/
And more info about linking/unlinking accounts can be found here: https://help.ea.com/en/help/account/link-your-console-accounts/

Hey @UncleSmoothie 

You can go into your EA account and see what console accounts you have linked here: https://myaccount.ea.com/cp-ui/aboutme/index

If your accounts are linked just fine then you might be experiencing an issue with Xbox Game Pass not connecting properly to EA Desktop, this has been a big problem for many people since it all released this past week or so.

[UncleSmoothie]

I just want to bump this because I am having the same problem: I can't sign into EA Desktop via Xbox app on PC because it just keeps cycling me back to the "EA Account is already linked" message. I don't get it.

[CarbonCarl · Accepted solution]

Hi @PGen98 

If you want to unlink your Xbox account and don't have the option to do it in your EA account settings, then you will need to speak with an EA adviser so they can verify details with you and unlink those account for you.

You can contact an EA adviser here: https://help.ea.com/en/help/faq/using-ea-help/
And more info about linking/unlinking accounts can be found here: https://help.ea.com/en/help/account/link-your-console-accounts/

Hey @UncleSmoothie 

You can go into your EA account and see what console accounts you have linked here: https://myaccount.ea.com/cp-ui/aboutme/index

If your accounts are linked just fine then you might be experiencing an issue with Xbox Game Pass not connecting properly to EA Desktop, this has been a big problem for many people since it all released this past week or so.

[PGen98]

@CarbonCarl Thank you for that, I was able to get it unlinked via chat!

[CarbonCarl]

@PGen98 Awesome! Glad you got it sorted my friend!

[Alexis4857]

Hello! I am having the same issue. I got a new laptop for Christmas and I am trying to sign into my current EA account but it is saying it is already linked to my Stream. I am not really sure what to do here, do I unlike it and like it back to the same account/ Any help would be greatly appreciated 

[realllamaking]

I am having the same issue to cannot connect EA to my Xbox account to play EA Game pass games.

[realllamaking]

This is a screen shot. 

[HarukiShiga02]

yes I have the same issue and ea doesnt have a help for it, at this rate i might just refund the game and trash ea out of my pc, sucks that i cant play the game i bought on steam due to this

(in detail, when i click play on NFS heat on steam, it opens the login of EA app, i enter my details and it says quote, i cant play it due to that)

[9a056e9f13c17b99]

Hey, let me know if you find a solution because I am having the same issues.