Player Miguel Borja from event is causing freezes [ Edited ]

[ZiggyStrdst3111]

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? iPhone 15 pro
What's your device's firmware? Ios
What is your game version? Fc mobile
In what game mode did the bug occur? My Team
How often does the bug occur? Every time (100%)
What happens when the bug occurs? Game freezes
What time did you see the bug? (HH:MM AM/PM) 9:00 pm

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When trying to swap players in my club game crashes 

[EA_Illium · Accepted solution]

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RESOLVED - Accepting As Solution For Visibility Purposes

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Hey Everyone, 

The games team has made some changes, I wanted to check if anyone running into freezes can grab the latest updates and confirm if this still occurs for them with player Miguel Borja. 

Cheers!

[jk8fjo8kgjqr]

Anybody know what’s happening, I go to my team/club and click on one of my players details and it just loads forever, same thing when you try and exit 

ea fc 24 mobile 

[zh6qisn63lfh]

@ZiggyStrdst3111 And i lost 2 shapeshifters ,the system seems glitched must be a system update

[Albert_Sarma]

@ZiggyStrdst3111 i can't swap players, or see their details, rank up the game just freezes

[5da0e4efc5f6e705]

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? iPhone Xr
What's your device's firmware? iOS 17.5.1
What is your game version? Current available
In what game mode did the bug occur? My Team
How often does the bug occur? Every time (100%)
What happens when the bug occurs? When obtaining the player Miguel Borja from the Conmebol Cup, adding the player into the team formation ends up in a graphic glitch. Trying to open the details-view of the player ends up in a freeze: no buttons visible, nothing.
What time did you see the bug? (HH:MM AM/PM) 12:45 PM

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Obtaining player card Borja ends up in a bug/freeze.

[5da0e4efc5f6e705]

Attached the screenshots. Note that even after successfully swapping the buggy player (Borja), every time I try to open the swap window, this happens (blank, no way out but to close app).

[tTonyY123]

@ZiggyStrdst3111 How can I fix it?

[ZiggyStrdst3111]

Yeah something seems wrong g with player count as well. I have to look more but seems like I’m missing a few as well. Also it’s telling me to purchase players I already own. 

[7m8vbe2m6jti]

I am facing the same issue as well. Screen freeze. Not Able to go to team editing.

[EA_Illium]

Hey Everyone, 

Thanks for letting us know what your running into with FC Mobile, We've passed this on to the team to be aware of. 

If I get additional updates I can shared them in this thread!

Cheers,