Why won`t my be a pro load?

[ElectroBlue8]

My Be a Pro has said "Failed to retrieve data: please try again later" for days. How can I access it again?

[EA_Aljo]

Hi there, @ElectroBlue8 

Thanks for reaching out. We'll go through some troubleshooting and try to resolve this. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

[ElectroBlue8]

Thanks for answering! I did what you said and it still says the same thing. I think my console`s connection is a wired connection if that helps.

[EA_Aljo]

@ElectroBlue8 

Thanks for trying that. Which console are you playing on? 

[ElectroBlue8]

xbox one S

[EA_Aljo]

@ElectroBlue8 

It's very possible your save is corrupt. Hopefully, deleting the personal saved data will download a clean save from the cloud. This is explained in the steps before. However, it is possible you could lose your offline saves and changes to any settings you've made.

1. Press the Guide button and then highlight the NHL 25 tile
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
3. Go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it

[ElectroBlue8]

So, I`ll lose my progress?

[EA_Aljo]

@ElectroBlue8 

Normally, your save will download from the cloud. I'm not going to guarantee that on the off chance something happens.

[ElectroBlue8]

Right. Well thanks for your help. I you are out of ideas that`s what I`ll hafta do.

[EA_Aljo]

@ElectroBlue8 

That's all I can think of. Did you happen to switch to another game/app or shut off your console without saving and exiting? That has been known to corrupt saves.