FC points login funds quest unable to claim rewards [ Edited ]

[CallFromHellFN]

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? Google pixel 6
What's your device's firmware? Nil
What is your game version? Latest
In what game mode did the bug occur? Milestones
How often does the bug occur? Every time (100%)
What happens when the bug occurs? Unable to claim quest completion
What time did you see the bug? (HH:MM AM/PM) 09:00AM

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[mendozzamagic · Accepted solution]

@Buttonfan242 You can only claim the funds quest rewards if you have purchased the funds quest in the store

[mendozzamagic]

@CallFromHellFN have you purchased the pack from the store?

[Buttonfan242]

I earned this reward but it won't let me claim it.

Please help me, thanks.

[mendozzamagic · Accepted solution]

@Buttonfan242 You can only claim the funds quest rewards if you have purchased the funds quest in the store

[Buttonfan242]

@mendozzamagic OK, thanks

[4119964]

Well i purchased the funds, but it said error after i purchased it and it still charged me without even giving me my funds.

[mendozzamagic]

@4119964 Contact customer support via the in-game settings menu - we can’t assist with account queries on here.

Mention that you have rewards not received - don’t mention the word bug

[Pepperifle]

I can’t find where you buy it.

[mendozzamagic]

@Pepperifle You buy it in the store

[Pepperifle]

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@mendozzamagic    Where in the store