Rwmoved game

by Atmoswhale
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Original Post

Rwmoved game

★★★ Newbie

As shown in the picture, ea shows that one of my bundles has been removed, but I don't know what happened. Can anyone explain it to me and tell me what I should do?

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Re: Rwmoved game

Hero
Hi @Atmoswhale Try restarting the EA app, it might just be having an issue. If that doesn't solve the problem, though, then you'll need to open a case with EA Help at help.ea.com.

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Message 2 of 4 (233 Views)

Re: Rwmoved game

★★★ Newbie

Hello, I just tried the method you mentioned, and neither uninstalling BF4 nor uninstalling the ea app changed the situation. Is there any other solution?

Message 3 of 4 (137 Views)

Re: Rwmoved game

[ Edited ]
Hero

Sorry, @Atmoswhale, I missed your reply on Wednesday.

If the game is still missing, then you'll need to open a case at help.ea.com so a Game Advisor can take a look at your account.

These steps should let you open a case:

- Search for Battlefield 4.
- Choose the "I need help finding my game" support topic.
- Select the option to open a case or initiate a live chat (it gave me the live chat option but sometimes it's different).

 

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